Useful Info
AI
- EverydayAI
Roche AI Google Site
- Google Gemini
Direct link to Google Gemini
- Roche Chat
Roche AI Platform
- Service Copilot
This GenAI chatbot acts as a centralized knowledge expert, ready to assist you during troubleshooting.
Case handling
- Dispatch Queue
Cases ready for deployment
- My Open Work Orders
Displays Open & Assigned Work Orders
- Rexis (RDFS)
CRM Software
- Service Board
Deployment Service Board
Compliance & Procedures
- Compliance Manager Dashboard
Check overdue compliance training
- Learner Home
Compliance Training and Self Development
- RDK UKIE QMS
Quality Management System GSite
- Roche Product Vigilance
Reporting PRI, PSI etc.
Dashboards & Reporting
- ASA Prevent
Preventative Data like Measuring Cell Counts
- ASA Resolve
Reactive Data like 30 day Alarm Trace
- Dashboards (Tableau)
Tableau Online dashboards
- OOH Daily Activity Reporting
Out of Hours Activity Reporting Form
GSites
- NFSS Global Training Library
Field Service Solution Library
- Technical Services UK/IE
GSite for Technical Services
HR
- Applause
Feedback and Rewards Platform
- Citi card request procedure
How to request a Citibank Card
- Concur
Travel and Expenses
- Leave Request Google Sheet
New Leave Procedure
- My Total Roche
Benefits Portal
- P&C - People Portal
HR Tickets
- SimplyOne
Old HR Platform, Mostly Obselete
- Travel and expenses policy
Travel and Expenses Policy (03-Aug-2026)
IT
- CIDM - IdentityQ
Manage Roche Corporate Identity
- Roche Service Experience V2
IT Tickets for Software & Problems
Knowledge & Troubleshooting
- 8100 Knowledge Database
8100 Troubleshooting
- Better Fluidics cobas Pro (w/ e801)
Similar to Visual Docs
- PIM.web
Service Notifications and SSW Downloads
- Roche Diagnostics Knowledge
Service Manuals and Documentation
- RSS | Knowledge
RSS Troubleshooting Advice
- SIT / HIT / RIT (Known issues)
Software, Hardware and Reagent Info (VPN Req)
Parts, Tools and Purchasing
- Bybox Tracking
Track ByBox deliveries
- Complete Parts List
Orderable Parts & Transfer Prices
- Demand Planning Shift Pattern
Demand Planning Shift Pattern
- DHL Schedule a pickup
Schedule a Pickup directly with DHL
- myBuy
Purchasing Uniforms & Tools etc.
- Ordering uniform and PPE
Procedure to order Uniform and PPE
- Track and Trace Navify (UPS)
Track UPS reagents using PO number or SAP Order Number e.g. 6502446935
- UK ByBox/DHL/Engineers
Google Maps Locations
Simulators
- VDI Instrument Simulators - Online
Instrument Software Simulation
Tools & Calibration
- Calibrated Tools Procedure
Calibrated Tools Management
- RSR Auth Login Tokens
Login Tokens for cobas Pro etc.
- ServiceCal Form
Form to send off with tool for calibration